Online sales terms & conditions
PURNAMA online store

Hi there!
Our full registration details as sellers are as follows: MEKAKI Sp. z o. o. with its registered office in Łódź, Sienkiewicza 85/87/8, 90-057 Łódź, entered into the Register of Entrepreneurs of the National Court Register under KRS number: 0000802922, REGON number: 384331216 and NIP number: 7272838732, registration files kept by the District Court for Łódź-Śródmieście in Łódź, XX Commercial Division of the National Court Register, share capital PLN 5,000.00.

Below you will find the terms & conditions, which contain information regarding the method of placing an order leading to the conclusion of the contract, details regarding the implementation of the concluded contract, the rules for providing access to digital content and the provision of services and types of payments available on the Website, the procedure for withdrawing from the contract, complaint proceedings, and more.

If you have any comments, questions or doubts, we are at your disposal at the following e-mail address: [email protected].

We hope you enjoy your purchases!
Team PURNAMA

§ 1. Definitions

For the purposes of the Regulations, the following meanings of the following terms are used:

1) Update – an update that the Seller has undertaken to provide and which is necessary to maintain compliance of the Digital Content with the Agreement;

2) Price – the value expressed in monetary units that the Buyer is obliged to pay to the Seller for the Product;

3) E-payment – payment of the Price for the Product by means of a digital representation of the value, in particular by means of electronic vouchers, e-coupons, virtual currencies, etc.;

4) Buyer – a natural person, legal person or organizational unit with legal capacity, in particular a Consumer or Business with consumer rights;

5) Consumer – a natural person concluding an Agreement with the Seller not directly related to its business or professional activity;

6) Products – Goods, Digital Content or Core Services;

7) Entrepreneur with consumer rights (Business with consumer rights) – a natural person concluding an Agreement with the Seller directly related to its business activity, when the content of the Agreement shows that it does not have a professional nature for that person, resulting in particular from the subject of its business activity, made available on on the basis of the provisions on the Central Register and Information on Economic Activity;

8) Pre-sale – the process of collecting orders by the Seller for Products that will be available for sale from a certain date, and concluding Agreements before the planned date of launching the Products for sale;

9) Terms & conditions – terms & conditions of the PURNAMA.CO website, available at https://purnama.co/en/regulamin/?wmc-currency=EUR

10) Website – a website operating at the address WWW.PURNAMA.CO and its extensions;

11) Seller – MEKAKI Sp. z o. o. with its registered office in Łódź, at ul. Sienkiewicza 85/87/8, 90-057 Łódź, entered into the Register of Entrepreneurs of the National Court Register under KRS number: 0000802922, REGON number: 384331216 and NIP number: 7272838732, registration files kept by the District Court for Łódź-Śródmieście in Łódź, XX Commercial Division of the National Court Register, share capital PLN 5,000.00; email address [email protected], no. phone: 739 972 036.

12) Goods – all movable items offered by the Seller as part of the Store, including TzEC;

13) Goods with Digital Elements (TzEC) – Goods offered by the Seller, containing Digital Content or Digital Service, without which the Goods cannot function properly. Digital Content or Digital Services may be provided by the Seller or a third party;

14) Outlet Goods – Goods for which the Buyer has been clearly informed that a specific feature of the Goods differs from the typical requirements of compliance with the Agreement, e.g. in terms of completeness, quality, functionality, etc.;

15) Digital Content – data produced and delivered in digital form;

16) User Content – content that has been provided or created by the Consumer or Business with consumer rights while using the Digital Content;

17) Agreement – an agreement concluded between the Seller and the Buyer, the subject of which is the sale of Goods, delivery of Digital Content or the provision of Basic Services or Electronic Services to the Buyer;

18) Services – Electronic Services or Basic Services;

19) Digital Services – services allowing the Buyer to:

– generation, processing, storage or access to data in digital form;

– joint use of data in digital form that has been sent or generated by the Buyer or other users of the Digital Service

– other forms of interaction with digital data;

20) Basic Services – all services provided by the Seller as part of its basic activity related to the sale of products (both products constituting a movable item, being a physical product and electronic products, e.g. ebook) in the PURNAMA.CO online store. Core Services may or may not be a type of Electronic Services;

21) Electronic Services – all electronic services provided by the Seller to the Buyer via the Website.

§ 2. Preliminary provisions

1. The Seller sells Products via the Website. The Buyer may purchase Products indicated on the Website or specified as part of the Pre-Order.

2. The terms & conditions define the terms and conditions of using the Website, as well as the rights and obligations of the Seller and Buyers.

3. To use the Website, including in particular to place an order, it is not necessary to meet specific technical conditions by the Buyer’s computer hardware or software. Sufficient are:

a) Internet access,

b) standard, up-to-date operating system,

c) a standard, up-to-date web browser with cookies enabled,

d) having an active e-mail address.

4. To use the Digital Content, depending on its type, you may additionally need standard, publicly available software that allows you to view or play certain types of files, such as DOC, PDF, MP4, MP3, MOV, AVI, etc. If the use of Digital Content requires additional technical requirements, such information is presented on the Website in a way that is visible to the Buyer and allows them to make a decision regarding the purchase of digital content.

5. In the event that it is necessary to meet additional technical conditions other than those indicated in section 3, the Seller will inform the Buyer about it before placing the order, e.g. by including technical requirements in the description of the Good or TzEC.

6. The Agreement may not be concluded anonymously or under a pseudonym. The Buyer should indicate true and complete personal data in order to be able to conclude such an Agreement.

7. It is forbidden to provide unlawful content when using the Website, in particular by sending such content via the forms available on the Website.

8. Depending on the type of selected Products or Services, a specific type of Agreement is concluded between the Seller and the Buyer:

a) in the case of Goods, a sales contract is concluded;

b) in the case of Digital Content, a contract for the supply of digital content is concluded;

c)in the case of Electronic Services, a contract for the provision of electronic services is concluded;

d)in the case of Basic Services, a contract for the provision of services is concluded.

9. If the subject of the order are Products of various types, after the Seller accepts the offer, several contracts are concluded, referred to in paragraph 8, corresponding to the subject of the contract.

10. For the avoidance of doubt, the Seller indicates that:

a)Agreements that concern the sale of Goods are agreements obliging to transfer the ownership of the Goods, to which the provisions of Chapter 5a of the Act of 30 May 2014 on consumer rights apply;

b)Agreements relating to the sale of TzEC are agreements requiring the transfer of ownership of the Goods, to which the provisions of Chapter 5a apply and the provisions of Chapter 5b of the Act of 30 May 2014 on consumer rights do not apply;

c)Contracts that relate to Digital Content are contracts for the supply of digital content, to which the provisions of Chapter 5b of the Act of 30 May 2014 on consumer rights apply;

d)the provisions of chapter 5b of the Act of 30 May 2014 on consumer rights do not apply to Agreements that do not apply to Digital Content.

1. The Seller provides the Buyer with certain Electronic Services related to the use of the Website.

2. The basic Electronic Service provided to the Buyer by the Seller is to enable the Buyer to place an order on the Website, which leads to the conclusion of the Agreement with the Seller. Placing an order is possible without having an account on the Website.

3. If the Buyer decides to subscribe to the newsletter, the Seller provides the Buyer with an Electronic Service consisting in sending e-mails to the Buyer, which relate in particular, but not exclusively, to products, news, services, promotions in the online store, discount codes, the activity of the Store or the Seller. , new content published on the blog, as well as remarketing information, such as welcome messages after purchase, a message with information about the possibility of leaving reviews for purchased products. Subscription to the newsletter is done by completing and sending the subscription form to the newsletter or by checking the appropriate check-box when placing the order. The buyer may unsubscribe from the newsletter at any time by clicking the unsubscribe button that is included in each message sent as part of the newsletter. The Buyer may also send an e-mail to the Seller with a request to unsubscribe from the newsletter database.

4. Electronic Services are provided to the Buyer free of charge. On the other hand, Sales Agreements, Agreements for the provision of Digital Content and Agreements for the provision of Basic Services, which are concluded via the Website, are payable.

5. In order to ensure the safety of the Buyer and the transfer of data in connection with the use of the Website, the Seller takes technical and organizational measures appropriate to the degree of threat to the security of the Electronic Services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorized persons.

6. The Seller takes steps to ensure the proper functioning of the Website. The Buyer should inform the Seller about any irregularities or interruptions in the functioning of the Website.

7. Due to the fact that the Website is an ICT system managed by the Seller, the Seller may carry out technical and IT works aimed at developing the Website and providing Electronic Services at the highest possible level.

8. As part of the development of the Website, the Seller may in particular:

add new functions and change or remove existing functions within the Website;

introduce the Website to other types of devices, e.g. mobile devices;

share an application related to the Website.

§ 4. Placing an order

1. All descriptions of the Products available on the Website do not constitute an offer within the meaning of the relevant provisions of civil law, but an invitation to conclude an Agreement.

2. Placing an order is done by adding the Products that the Buyer is interested in to the basket, and then completing the order form. In the form, it is necessary to provide the data necessary to complete the order. At the stage of placing the order, the payment method for the order is selected. The condition for placing an order is acceptance of the Regulations, which the Buyer should read beforehand. In case of any doubts regarding the Regulations, the Buyer may contact the Seller.

3. In the case of Goods that are Outlet Goods, an additional condition for placing an order is to mark the check-box that the Buyer agrees to purchase defective Goods.

4. In the order form, the Buyer must provide true personal data. The buyer is responsible for providing false personal data. The Seller reserves the right to suspend the execution of the order in a situation where the Buyer has provided false data or when the data raises the Seller’s reasonable doubts as to their correctness. In this case, the Buyer will be informed by phone or e-mail about the Seller’s doubts. In such a situation, the Buyer has the right to explain all circumstances related to the verification of the accuracy of the provided data. In the absence of data allowing the Seller to contact the Buyer, the Seller will provide any explanations after the Buyer makes contact.

5. The Buyer declares that all data provided by him in the order form are true, while the Seller is not obliged to verify their truthfulness and correctness, although he has such a right in accordance with section 7.

6. The ordering process is completed by clicking the go to payment button. By clicking the go to payment button, the Buyer submits an offer to purchase selected Products from the Seller, under the conditions specified in the order form.

The conclusion of the contract with the Buyer takes place upon confirmation of the order.

§ 5. Presale

1. The Seller, in relation to certain types of Products, may, but does not have to, organize Pre-sales.

2. Pre-Order Products are clearly marked on the Site as Pre-Order Products. On the page of such Products, the Seller provides information from what date the Products will most likely be available and from what date the Products will most likely be delivered to Buyers.

3. For the purposes of concluding Agreements as part of the Pre-sale, the provisions of § 4 shall apply accordingly.

4.The Seller reserves the right to change the date referred to in paragraph 2, especially as a result of delays in the delivery of the Product by third parties (e.g. manufacturers). The Seller will inform the Buyers about any changes to the dates related to the Pre-sale by posting information on the Website and sending an e-mail to the address provided by the Buyer.

5. In the event that the sale of the Products is not possible under the conditions provided for in the Pre-sale (e.g. suppliers fail to provide the appropriate quantity or types of materials, the price of materials will increase, etc.), the Seller shall inform the Buyer of these circumstances.

6. If the Buyer who is a Consumer or Business with consumer rights does not agree to extend the deadline for delivering the Product or change the terms of sale of the Product, he may resign from purchasing the Product, and the Seller returns to such Buyer all payments made as part of the Pre-sale.

§ 6. Price and payments

  1. The available payment methods for the order are described on the Website and presented to the Buyer at the stage of placing the order.

2. If the Buyer chose online payment when placing the order, after clicking the button go to payment, he will be redirected to the payment gateway operated by an external payment operator in order to make the payment for the order. If the Buyer has chosen the payment on delivery, after clicking the button that finalizes the order, he will be redirected to the Website with order confirmation. In the case of an order placed but not paid for, payment for the order should be made within 48 hours of placing the order. After this period, the Seller may assume that the Buyer has resigned from purchasing the Product and cancel the order. 

3. Electronic payments, including card payments, are handled by: in the case of payments via a card (debit or credit card), payments are made via; PayPal, based in Warsaw at Emilii Plater 53, 00-113 (KRS: 0000289372, NIP: 5252406419, REGON: 141108225); or through the Stripe system, headquartered in San Francisco, CA 94103, United States, 510 Townsend St. in the case of online payments, payments are made through the entity providing online payment services, i.e. PayPro Spółka Akcyjna with its registered office in Poznań at ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Poznań Nowe Miasto and Wilda, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP number 7792369887, REGON number 301345068, enabling card payments: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro and; BLIK payments (Poland only), and bank tranfers.

4. The Seller may provide Buyers with the option of making an E-payment, e.g. using a discount code, voucher or other e-coupon. In this case, the Buyer will be able to pay the Price, in whole or in part, by E-payment, in accordance with the instructions available on the order form page. Providing the possibility of making E-payments is not the Seller’s obligation.

5. If the Buyer asks for an invoice, it is delivered to the Buyer electronically, along with confirmation of payment of the order, to the e-mail address provided in the order form.

6. All Prices quoted on the Website are gross prices.

7. The Seller is entitled to provide the Buyers with discounts, discounts or other preferences related to the Price at their own discretion, in particular as part of an organized promotional campaign. The details of promotional campaigns are specified in separate regulations of promotional campaigns. The buyer is not entitled to demand rebates, reductions or other preferences that do not result from the promotional campaign.

8. In each case of informing about the reduction of Product Prices, the Seller, next to the information about the reduced Price, also publishes information about the lowest Product Price, which was in force during the period of 30 days before the reduction was introduced. If a given Product is offered for sale in a period shorter than 30 days, next to the information on the reduced Price, the Seller also includes information on the lowest Product Price, which was in force in the period from the day the Product was offered for sale until the date of introduction of the reduction.

§ 7. Execution of an order for Goods

  1. The execution of the order consists in completing the ordered Goods, packing them for delivery to the Buyer and sending the shipment to the Buyer in accordance with the form of order delivery selected by the Buyer.

2. The order is considered completed when the shipment is sent to the Buyer (entrusting the shipment to the carrier engaged in the transport). In the case of delivery via a carrier, the Seller will inform the Buyer about the preparation of the Goods for shipment and handing over the shipment to the carrier. The exact date of delivery of the Goods is determined by the carrier, unless the carrier allows the Buyer to specify the exact date and time of delivery. If the carrier provides such functionality, the Seller will provide the Buyer with the data needed to monitor the transport of the Goods, in particular a link to the carrier’s website or to the carrier’s application.

3. The buyer is obliged to examine the shipment in time and in the manner accepted for such shipments. If the Buyer found that the Goods were lost or damaged during transport, he is obliged to take all actions necessary to determine the liability of the carrier, e.g. in the form of writing a damage report (Article 545 § 2 of the Civil Code).

4. The delivery time depends, among other things, on the selected type of delivery and the country of shipment, but should not exceed 2 business days. The ordered Goods should be released to the Consumer or Business with consumer rights within 30 days, unless a longer period has been clearly indicated by the Seller in the description of the Goods. In such a situation, by placing an order, the Buyer agrees to a longer order completion date resulting from the description of the Goods.

5. If the Buyer orders Goods with different delivery times, the binding deadline for the Seller for the entire order is the longest of all the Goods included in the order.

§ 8. Execution of an order for Digital Content

  1. The execution of the order for Digital Content consists in providing the Buyer with the ordered Digital Content.

2. The Seller provides the Buyer with Digital Content not earlier than after positive payment authorization or crediting the payment to its bank account. Digital Content may be provided to the Buyer immediately after the conclusion of the Agreement and payment for the order or on dates specified by the Seller, depending on the type of Digital Content purchased by the Buyer.

3. The Buyer, depending on the Seller’s choice and the technical capabilities of the Website, may access the Digital Content by:

-link sent to the Buyer to the e-mail address indicated by the Buyer or
-a user account to which the purchased Digital Content will be assigned or
-a dedicated page of the Website where the purchased Digital Content is located.

4. Information whether the given Digital Content can be downloaded by the Buyer on its own carrier is included in the description of the Digital Content or the instructions provided to the Buyer.

5. If the given Digital Content can be downloaded by the User, the Seller may introduce a download limit for the given Digital Content (e.g. the given Digital Content can only be downloaded 10 times). If a download limit is introduced, the Seller clearly indicates to the Buyer how many times the Buyer may download the given Digital Content under the concluded Agreement.

6. The Seller may introduce time limits on access to a given Digital Content (e.g. access to a given Digital Content will be possible only for 3 months). In the case of introducing time restrictions, the Seller clearly indicates to the Buyer for how long the Buyer will have access to the given Digital Content under the concluded Agreement. If access to the Digital Content is defined by the Seller as lifetime access, and the Buyer obtains this access through a user account, in the event of the need to close the user account (e.g. due to technological changes, termination of activity by the Seller), the Buyer is provided with the possibility to download the Digital Content on its own carrier within a period specified by the Seller, not shorter than 14 days, counted from sending to the Buyer’s e-mail address assigned to the user’s account information about the planned liquidation of the user’s account and the possibility of downloading the Digital Content to its own carrier.

7. The Digital Content is considered delivered when the Digital Content or the means that allows access to the Digital Content or downloading the Digital Content have been made available to the Buyer or a physical or virtual device that the Buyer has chosen for this purpose, or when the Buyer or such device have access to the Digital Content.

8. The Seller provides the Digital Content in the version valid on the date of delivery of the Digital Content and does not provide Updates after the date of delivery of the Digital Content – unless it is expressly stated in the description of the Digital Content that the Digital Content also includes Updates of the Digital Content at a later date.

9. Subject to the provisions on fair use, the Buyer may use the Digital Content only for its own needs. Under no circumstances shall the Buyer have the right to share or sell the Digital Content or any of its developments under its own designation, to incorporate the Digital Content or its fragments into its own products or services that it makes available or sell, and other similar earning activities with the use of Digital Content.

10. If the Buyer wants to use the Digital Content in his business or professional activity, he is obliged to ask the Seller for a license for the given Digital Content by sending a message to the Seller’s e-mail address. In order to conclude such an agreement, the Buyer should contact the Seller with a proposal to conclude a license agreement, informing the Seller in particular about the purposes for which it intends to use the Digital Content and about the assumed duration of use. Upon receipt of such a proposal, the Seller will submit an offer in accordance with its own licensing policy.

11. In the event that the Buyer accesses the purchased Digital Content through a user account, it is prohibited to:


-sharing the user account with other people or sharing access data to the user account with other people,
-making unauthorized attempts to gain access to Digital Content that has not been assigned to the user’s account as a result of their purchase,
-taking actions that have a negative impact on the functioning of the ICT system under which the user’s account operates, in particular through various types of hacking techniques, malware, etc.
-making attempts to download Digital Content to your own carrier, while the Seller does not provide such a possibility,
-using the user’s account to conduct marketing activities,
-using the functions available as part of the user’s account in a way that violates the personal rights of other people or is contrary to good manners.

12. The Seller is entitled to make changes to the Digital Content during the term of the Agreement, with the exception of Digital Content, which is provided once. Changes to the Digital Content acquired by the Consumer or Business with consumer rights may be made subject to the following requirements:

-changes to the Digital Content may be made only for justified reasons, in particular such as removing defects, adapting the Digital Content to the needs of Buyers, adapting the Digital Content to legal changes or decisions of courts and authorities;
-changes to the Digital Content may not involve costs on the part of the Consumer or Business with consumer rights;

13. The Seller will inform the Consumer or Business with consumer rights in a clear and understandable way about the change;

-if a change in the Digital Content significantly and negatively affects the Buyer’s access to or use of the Digital Content, the Seller is obliged to inform the Consumer or Business with consumer rights in advance, not less than 7 days, on a durable medium, about the properties and date of introducing the change, as well as permissions related to these changes;

-if the change in Digital Content significantly and negatively affects the Buyer’s access to or use of Digital Content, the Consumer or Business with consumer rights may terminate the Agreement without notice within 30 days from the date of making the change in Digital Content or informing about changes in Digital Content, if notification was made later than this change. This right shall not be granted to the Buyer when the Seller provides the Consumer or Business with consumer rights, at no additional cost, with the right to keep the Digital Content unchanged in accordance with the Agreement.

14. If the Buyer violates the rules regarding the use of Digital Content, the Seller may block the Buyer’s access to the Digital Content. The buyer will receive a message explaining the reasons for the block. The buyer may appeal the ban within 14 days of receiving the message. The seller considers appeals within 14 days. Blocking access to Digital Content does not constitute a breach of the Agreement by the Seller and may not be the basis for the Buyer’s claims for breach of the Agreement.

15. Digital Content may, but does not have to, be accompanied by additional benefits, e.g. access to a support group related to the purchased Digital Content, online meeting with the Seller or other people, participation in additional webinars, etc. All such benefits are secondary to the the main obligation of the Seller, which is to provide Digital Content in accordance with the Agreement and are implemented in accordance with the information available on the Website contained in the description of the purchased Digital Content. The seller may provide for additional rules for the use of additional benefits aimed at ensuring comfort and a sense of security among all persons with access to specific benefits, e.g. rules for participation in a support group. Failure to comply with such rules may result in the Buyer being deprived of the possibility to use additional benefits, which, however, does not affect the Seller’s performance of its main obligation in the form of delivery of Digital Content, does not constitute a breach of the Agreement by the Seller and may not be the basis for the Buyer’s claims for breach of the Agreement.

§ 9. Execution of the order for Basic Services

  1. The implementation of the Basic Services consists in the fulfillment by the Seller of specific services that make up the subject of the Basic Service, as described on the Website.

2. In the event that the implementation of the Basic Service requires the active participation of the Seller, the Parties are obliged to agree on the details related to the performance of these Services, in particular the method of performing the Basic Service, time and place of the Basic Service, etc. The condition for starting the provision of Basic Services is reaching an agreement between the Parties on this scope.

3. If the Seller is unable to perform the Basic Service on the date previously agreed with the Buyer, it is obliged to inform the Buyer and propose a new date for the Basic Service. The Buyer may, within 3 days at the latest, either accept the new date or withdraw from the concluded Agreement and obtain a refund of the Price for the unrealized Basic Service.

4. If the Buyer will not be able to use the Basic Service within the period previously agreed with the Seller, he is obliged to inform the Seller about it. The Seller may propose a new date for the provision of the Basic Service (if possible) or refuse to perform the Basic Service on a different date (due to the inability to perform the Basic Service on a different date).

5. The Seller is obliged to perform the Basic Service with due diligence.

§ 10. Withdrawal from the Consumer Agreement or Business with consumer rights without giving a reason

  1. The consumer or Business with consumer rights has the right to withdraw from the Agreement, which was concluded via the Website, without giving any reason within:
    -14 days from the date of taking possession of the Goods by the Consumer or Business with consumer rights, or a third party indicated by the Consumer or Business with consumer rights, other than the carrier. If the Agreement covers many Goods that are delivered separately, in batches or in parts, the deadline for withdrawing from the Agreement is counted from taking possession of the last Good, its lot or part;
    -14 days from the date of conclusion of the Agreement – in the case of Agreements other than the agreement for the sale of Goods.

2. The right to withdraw from the Agreement does not apply to the Agreement:
a)for the provision of Services, for which the Buyer is obliged to pay the Price, if the Seller has fully performed the Service with the express and prior consent of the Buyer, who was informed prior to the commencement of the service that after the performance of the service by the Seller, he would lose the right to withdraw from the Agreement, and acknowledged this ;
b) in which the subject of the service is a non-prefabricated Good, manufactured according to the Consumer’s specification or Business with consumer rights or serving to satisfy his individual needs;
c)in which the subject of the service is Goods that deteriorate quickly or have a short shelf life;
d)in which the subject of the service is Goods delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
d)in which the subject of the service are Goods which, due to their nature, are inseparably connected with other items after delivery;
e) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery
f)for the delivery of Digital Content not delivered on a tangible medium, for which the Consumer or Business with consumer rights is obliged to pay the Price, if the Seller has started the service with the express and prior consent of the Buyer, who was informed before the start of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the Agreement, and acknowledged it, and the Seller provided the Buyer with the confirmation referred to in Art. 21 sec. 2 of the Consumer Rights Act.

2. In order to withdraw from the Agreement, the Consumer or Business with consumer rights must inform the Seller of his decision to withdraw from the Agreement by an unequivocal statement – for example by e-mail or by letter sent by post.

3. The consumer or Business with consumer rights may use the model withdrawal form available here, but it is not mandatory. We encourage you to inform us of your intention to return by email by contacting us at: [email protected] or [email protected] An e-mail with information about the intention to return or with the attached form should be sent by e-mail to the following address: [email protected] or [email protected] informing the Seller about the withdrawal from the contract by placing the password “Return” in the title of the e-mail and providing the order number.

4. In order to keep the deadline to withdraw from the Agreement, it is enough for the Consumer or Business with consumer rights to send information regarding the exercise of the Consumer’s or Business with consumer rights’s right to withdraw from the Agreement before the deadline for withdrawing from the Agreement.

5. The Consumer or Business with consumer rights is obliged to return the Goods to the Seller or hand them over to the person authorized by the Seller to collect them immediately, but not later than 14 days from the date on which he withdrew from the Agreement, unless the Seller proposed that he would collect the Goods himself. To meet the deadline, it is enough to send back the Goods before its expiry.

6. The consumer or Business with consumer rights bears the direct costs of returning the Goods.

7. In the event of withdrawal from the Agreement, the Seller returns to the Consumer or Business with consumer rights all payments received from the Consumer or Business with consumer rights, including the costs of delivering the Goods (except for additional costs resulting from the method of delivery chosen by the Consumer or Business with consumer rights other than the cheapest usual method of delivery offered when placing the order), immediately and in any case not later than 14 days from the date on which the Seller was informed about the decision to exercise the right to withdraw from the Agreement.

8. The refund is made using the same payment methods that were used in the original transaction, unless the Consumer or Business with consumer rights expressly agreed to a different solution. In any case, the Consumer or Business with consumer rights does not incur any fees in connection with this return.

9. If the Seller has not offered to collect the Goods from the Consumer or Business with consumer rights himself, he may withhold the reimbursement of payments received from the Consumer or Business with consumer rights until he receives the Goods back or the Consumer or Business with consumer rights provides proof of its return, depending on which event occurs first.

10. The consumer or Business with consumer rights is responsible for the decrease in the value of the Goods as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods. The Seller has the right to set off its claims against the Buyer on this account in accordance with art. 498 of the Civil Code and following.

§ 11. Warranty for defects and responsibility for the compliance of the Goods with the Agreement

  1. The warranty for defects in the Goods, referred to in the provisions of the Civil Code, is excluded in the case of Contracts for the sale of Goods, which are concluded by Buyers other than the Consumer or Business with consumer rights.

2. The provisions on liability for the compliance of the Goods with the Agreement, which are contained in the Act on consumer rights, including the provisions of the Regulations, apply to the Agreements for the sale of Goods concluded by the Consumer or Business with consumer rights. If the Electronic Services provided by the Seller are also Digital Services, the Seller shall be liable for the compliance of the Digital Services with the Agreement on the terms provided for in Chapter 5b of the Act on Consumer Rights.

3. The Seller is responsible to the Consumer and Business with consumer rights for the compliance of the Goods with the Agreement. The conformity of the Goods with the Agreement is assessed in accordance with the provisions of the Act on Consumer Rights.

4. The Seller is liable for the lack of conformity of the Goods with the Agreement existing at the time of its delivery and revealed within two years from that moment, unless:
a)the expiry date of the Goods specified by the Seller, his legal predecessors or persons acting on their behalf is longer;

5. The Agreement applies to Outlet Goods, where the Buyer has expressly consented to the purchase of Outlet Goods.

6. In the case of TzEC, the Seller shall be liable for non-compliance with the Agreement of Digital Content or Digital Services delivered continuously, which occurred or became apparent at the time when, according to the Agreement, they were to be delivered, but not less than two years from the moment of delivery of TzEC.

§ 12. Replacement or repair of Goods inconsistent with the Agreement

  1. If the Goods are inconsistent with the Agreement, the Consumer or Business with consumer rights may demand its repair or replacement.

2. The seller may:
a)make a replacement when the Consumer or Business with consumer rights requests repair, or
b)make repairs when the Consumer or Business with consumer rights requests a replacement,
c)if bringing the Goods to compliance with the Agreement in a manner chosen by the Consumer or Business with consumer rights is impossible or would require excessive costs for the Seller.

3. If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to replace or repair in order to bring the Goods into compliance with the Agreement.

4. The Consumer or Business with consumer rights provides the Seller with the Goods subject to repair or replacement, and the Seller collects it at his own expense. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, shall be borne by the Seller.

5. The Seller repairs or replaces it within a reasonable time, not longer than 21 days, from the moment when the Seller was informed by the Consumer or Business with consumer rights about the non-compliance of the Goods with the Agreement, and without excessive inconvenience to the Consumer or Business with consumer rights, taking into account the specificity of the Goods and the purpose in which by which the Consumer or Business with consumer rights purchased it.

§ 13. Reduction of the Price or withdrawal from the Agreement in the case of Goods not in accordance with the Agreement

  1. If the Goods are inconsistent with the Agreement, the Consumer or Business with consumer rights may submit a statement on reducing the Price or withdrawing from the Agreement when:

2. The Seller refused to repair or replace the Goods in accordance with § 11 point. 3);
a)the Seller has not brought the Goods into compliance with the Agreement;
b)the non-compliance of the Goods with the Agreement continues, even though the Seller has tried to bring the Goods into conformity with the Agreement;
c)the lack of conformity of the Goods with the Agreement is significant enough to justify a reduction in the Price or withdrawal from the Agreement without prior use of the measures referred to in § 11 section 1;
d)it is clear from the Seller’s statement or circumstances that he will not bring the Goods into compliance with the Agreement within a reasonable time or without undue inconvenience to the Consumer or Business with consumer rights.

3.The reduced Price must be in such proportion to the Price resulting from the Agreement, in which the value of the Goods that do not comply with the Agreement remains to the value of the Goods that comply with the Agreement.

4.The Seller returns to the Consumer or Business with consumer rights the amounts due as a result of exercising the right to reduce the Price immediately, no later than within 14 days from the date of receipt of the Consumer’s or Business with consumer rights statement on the Price reduction.

5.The Consumer or Business with consumer rights may not withdraw from the Agreement if the lack of compliance of the Goods with the Agreement is immaterial. It is presumed that the lack of conformity of the Goods with the Agreement is significant.

6. If the lack of conformity with the Agreement concerns only some of the Goods delivered under the Agreement, the Consumer or Business with consumer rights may withdraw from the Agreement only in relation to these Goods, as well as in relation to other Goods purchased by the Consumer or Business with consumer rights together with non-conforming Goods, if it is impossible to reasonably expect the Consumer or Business with consumer rights to agree to retain only Goods that comply with the Agreement.

7.In the event of withdrawal from the Agreement, the Consumer or Business with consumer rights immediately returns the Goods to the Seller at his expense. The Seller returns the Price to the Consumer or Business with consumer rights immediately, no later than within 14 days from the date of receipt of the Goods or proof of their return.

8.The Seller shall refund the Price using the same method of payment as used by the Consumer or Business with consumer rights, unless the Consumer or Business with consumer rights expressly agreed to a different method of return, which does not involve any costs for him.

§ 14. Responsibility for the compliance of the Digital Content with the Agreement

1.The warranty for defects in Digital Content, referred to in the provisions of the Civil Code, is excluded in the case of Agreements that are concluded by Buyers other than the Consumer or Business with consumer rights.

2.The provisions on liability for the compliance of Digital Content with the Agreement, which are contained in the Act on consumer rights, including the provisions of the Regulations, shall apply to Agreements concluded by the Consumer or Business with consumer rights.

3.The Seller is responsible towards the Consumer and Business with consumer rights for the compliance of the Digital Content with the Agreement. The compliance of the Digital Content with the Agreement is assessed in accordance with the provisions of the Act on Consumer Rights.

For Digital Content:
a)delivered at one time or in parts – the Seller is responsible for the lack of compliance of the Digital Content with the Agreement, which existed at the time of their delivery and became apparent within two years from that time;
b)delivered continuously – the Seller is responsible for the lack of compliance of the Digital Content with the Agreement, which occurred or became apparent at the time when, in accordance with the Agreement, they were to be delivered.

4.In the event that the Seller provides Digital Content on a continuous basis, the Digital Content should be consistent for the duration of their delivery in accordance with the Agreement.

§ 15. Bringing the Digital Contents into compliance with the Agreement

  1. If the Digital Content is inconsistent with the Agreement, the Consumer or Business with consumer rights may demand that the Digital Content be brought into compliance with the Agreement.

2.If bringing the Digital Contents into compliance with the Agreement is impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Digital Contents into compliance with the Agreement.

3.The Seller brings the Digital Contents into compliance with the Agreement within a reasonable time, not longer than 21 days, from the moment the Seller was informed by the Consumer or Business with consumer rights about the lack of compliance of the Digital Content with the Agreement, and without excessive inconvenience to the Consumer or Business with consumer rights, taking into account their nature and the purpose for which they are used.

4.The costs of bringing the Digital Content into compliance with the Agreement shall be borne by the Seller.

§ 16. Reduction of the Price or withdrawal from the Agreement in the event of non-compliance of the Digital Content with the Agreement

1.If the Digital Content is inconsistent with the Agreement, the Consumer or Business with consumer rights may submit a statement of price reduction or withdrawal from the Agreement when:

2.The Seller refused to bring the Digital Contents into compliance with the Agreement in accordance with § 10 point. 2;
a)the Seller has not brought the Digital Content into compliance with the Agreement;
b)the lack of compliance of the Digital Content with the Agreement continues, even though the Seller has tried to bring the Digital Content into compliance with the Agreement;
c)the lack of compliance of the Digital Content with the Agreement is significant enough to justify a reduction in the Price or withdrawal from the Agreement without prior use of the measures referred to in § 10 section 1;
d)it is clear from the Seller’s statement or circumstances that he will not bring the Digital Content into compliance with the Agreement within a reasonable time or without undue inconvenience to the Consumer or the Business with consumer rights.

3.The reduced Price must be in such proportion to the Price resulting from the Agreement, in which the value of the Digital Content that does not comply with the Agreement remains to the value of the Digital Content that is compliant with the Agreement. If the Digital Content is delivered in parts or continuously, the price reduction should take into account the time during which the Digital Content remained inconsistent with the Agreement.

4.The Seller is obliged to return to the Consumer or Business with consumer rights the Price due to him immediately, not later than within 14 days from the date of receipt of the Consumer’s or Business with consumer rights statement on the Price reduction.

5.The Consumer or Business with consumer rights may not withdraw from the Agreement if the Digital Content is delivered in exchange for the payment of the Price and the lack of compliance of the Digital Content with the Agreement is immaterial. The lack of compliance of the Digital Content with the Agreement is presumed to be material.

§ 17. Settlement with the Consumer or Business with consumer rights in the event of withdrawal from the Agreement

1.In a situation where the Buyer who is a Consumer or Business with consumer rights withdraws from the Agreement:
a)under the rights arising from the consumer warranty for non-compliance of Digital Content with the Agreement;
b)in the event of failure by the Seller to deliver the Digital Content, despite the Buyer’s request,
c)the provisions of this paragraph shall apply to settlements between the Parties.

2.If the Seller has provided the Digital Content on a tangible medium, the Seller may request the return of this medium no later than 14 days from the date of receipt of the declaration of withdrawal, and the Consumer or Business with consumer rights is obliged to return the medium immediately, not later than within 21 days, at the Seller’s expense.

3.The Seller is obliged to return the Price only in the part corresponding to the Digital Content that is inconsistent with the Agreement or the Digital Content for which the obligation to deliver them has been terminated as a result of withdrawing from the Agreement.

4.At the same time, the Seller is not entitled to demand payment for the time when the Digital Content was inconsistent with the Agreement, even if the Consumer or Business with consumer rights actually used them before withdrawing from the Agreement.

5.The Seller is obliged to return to the Consumer or Business with consumer rights the Price due to him immediately, not later than within 14 days from the date of receipt of the Consumer’s or Business with consumer rights statement on withdrawal from the Agreement.

6.The Seller refunds the due Price using the same method of payment as used by the Consumer or Business with consumer rights, unless the Consumer or Business with consumer rights expressly agreed to a different method of return, which does not involve any costs for him.

§ 18. Return of User Content

1.After withdrawal from the Agreement, the Seller may not use User Content, except for User Content that:
a)are only useful in connection with the Digital Content;
b)concern only the activity of the Consumer or Business with consumer rights when using the Digital Content;
c)have been combined by the Seller with other data and cannot be separated without undue difficulty;
d)have been produced jointly with other Consumers or Business with consumer rights who can still use them.

2.At the request of a Consumer or Business with consumer rights, the Seller shall make available to such a Buyer, at its own expense, within a reasonable time and in a commonly used machine-readable format, User Content that was created or delivered during the use of Digital Content. This obligation does not apply to the return of the User Content referred to in par. 1 point a) – c).

§ 19. Personal data and cookies

1.The administrator of the Buyer’s personal data is the Seller.

2.The website uses cookies technology.

3.Details related to personal data and cookies are described in the privacy policy available at www.purnama.co/privacypolicy.

§ 20. Intellectual property rights

1.The Seller instructs the Buyer that all content available on the Website, Digital Content and elements of Digital Content (e.g. graphic designs) may constitute works within the meaning of the Act of February 4, 1994 on copyright and related rights, to which the Seller is entitled to copyright or other authorized entities, as well as databases protected under the provisions on the protection of databases.

2.The Seller instructs the Buyer that the exploitation of copyrighted content or the use of databases by the Buyer without the consent of the Seller or other authorized entity, except for use within the framework of fair use, constitutes a violation of intellectual property rights and may result in civil or criminal liability.

3.The Seller may conclude a separate license agreement with the Buyer related to the Buyer’s use of content or databases belonging to the Seller (e.g. by using product photographs, using descriptions of Digital Content, etc.). In order to conclude such an agreement, the Buyer should contact the Seller with a proposal to conclude a license agreement, informing the Seller in particular about the purposes for which it intends to use the content or databases belonging to the Seller, and about the assumed duration of use. Upon receipt of such a proposal, the Seller will submit an offer in accordance with its own licensing policy.

§ 21. Reviews (also referred to as “opinions”)

1.The Seller may provide Buyers with the opportunity to post reviews about the Website, the Seller or the Goods – as part of the Website or external websites belonging to third parties. In such a case, the provisions of this paragraph shall apply to posting the reviews.

2.Posting an opinion is possible after using the Website, in particular after concluding the Agreement, and posting an opinion is possible at any time.

3.The methods of obtaining opinions by the Seller are as follows: The Seller, at any time after the purchase, may provide the Buyers with the opportunity to post opinions about the Website, the Seller or the Goods by sending the Buyer an e-mail containing a link giving the opportunity to issue an opinion on the products purchased by them; opinions issued by the Buyer in this way appear on the website with the marking “verified”; The Seller also enables the Buyer to add opinions directly on the Website; opinions posted this way appear on the website without the “verified” mark.

4.The buyer should formulate opinions in a reliable, honest and substantive manner, linguistically correct as far as possible and without using profanity or other words commonly considered offensive.

5.It is forbidden to post reviews:
a)without using the Website first;
b)on Digital Content that the Buyer has not used or purchased,
c)fulfilling the characteristics of an act of unfair competition within the meaning of Art. 3 of the Act of 16 April 1993 on Combating Unfair Competition;
d)infringing the personal rights of the Seller or a third party;
e)by paid users, in particular for the purpose of artificially increasing the rating of Digital Content.

6.The Seller may at any time verify whether the posted opinions comply with the Regulations, and in particular whether they come from Buyers who actually used the Digital Content or purchased the Digital Content. In addition, in the event of any doubts of the Buyer regarding the posted opinions, the Buyer may submit the opinion to the Seller for verification. After receiving the notification from the Buyer, the Seller will take actions appropriate to its capabilities, which will be aimed at verifying the opinion posted.

7.In the event of posting an opinion that does not meet the requirements provided for in the Regulations, the Seller may refuse to publish the opinion or remove it.§ 22. Out-of-court methods of dealing with complaints and pursuing claims

8.The consumer has the option of using out-of-court methods of dealing with complaints and pursuing claims. The consumer has, among other things, the possibility to:
a)apply to a permanent amicable consumer court with a request to settle a dispute arising from the concluded Agreement,
b)apply to the voivodship inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Buyer and the Seller,
c)use the assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.

More detailed information on out-of-court methods of dealing with complaints and pursuing claims can be found on the website http://polubowne.uokik.gov.pl.

The consumer may also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr. The platform is used to resolve disputes between consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service contract.

§ 23. Complaints and returns

1.Each Buyer has the right to lodge a complaint in matters related to the functioning of the Website or the performance of the Agreement. In order to make it easier for the Consumer or Business with consumer rights to exercise the rights related to the Seller’s liability for the compliance of the Goods or Digital Content with the Agreement and liability for improper performance of the Basic Service, the Seller has prepared a complaint form template that the Consumer or Business with consumer rights can use. The template is available at https://purnama.co/wp-content/uploads/complaintform

2. Complaints should be submitted to the Seller at the e-mail address [email protected] or [email protected]

3.Complaints of the Buyers will be considered on an ongoing basis, but not later than within 14 days from the date of receipt of the complaint by the Seller.

4.The response to the complaint will be sent to the Buyer to the contact provided by the Buyer when submitting the complaint.

5.If the Seller has not delivered the Digital Content in accordance with the Agreement, the Buyer may file a complaint requesting the Seller to deliver the Digital Content. If, despite this request, the Seller fails to deliver the Digital Content immediately or within an additional period agreed between the Parties, the Buyer may withdraw from the Agreement. The Buyer may withdraw from the Agreement without calling the Seller to deliver the Digital Content when:
a)it will be clear from the Seller’s statement or circumstances that the Seller will not deliver the Digital Content;
b)the parties have agreed or the circumstances of the conclusion of the Agreement clearly show that the specified date of delivery of the Digital Content was of significant importance to the Buyer, and the Seller did not deliver them within this period.

§ 24. Final provisions

1.The Seller reserves the right to introduce and cancel offers, promotions and to change the Prices on the Website without prejudice to the rights acquired by the Buyer, including in particular the terms of the Agreements concluded before the change.

2.The Seller reserves the right to make changes to the Regulations for important reasons, such as changes in the law, technological changes, business changes.

3.The Regulations in force at the time of concluding the Agreement shall apply to Contracts for the sale of Goods.

4.The Regulations in force at the time of concluding the Agreement shall apply to Agreements for the provision of Basic Services.

5.The Regulations in force at the time of concluding the Agreement shall apply to Agreements regarding Digital Content delivered once.

6.In the case of Digital Content Agreements that are delivered through the user’s account (e.g. an online course with one-year access), the Buyer will receive information about the change to the Regulations to the e-mail address assigned to the user’s account. The Buyer may terminate the Agreement within 30 days of informing him of the change, if the change to the Regulations significantly and negatively affects the Buyer’s access to or use of Digital Content.

7.In the case of Agreements regarding Electronic Services, the Buyer will receive information about the change in the Regulations to the e-mail address related to the given Electronic Service. If the Buyer does not accept the changes to the Regulations, he may terminate the Agreement with immediate effect, e.g. by deleting the account on the Website or resigning from receiving the newsletter.

8.Any disputes related to the Agreements concluded via the Website will be considered by the Polish common court competent for the place of permanent business activity by the Seller. This provision does not apply to Consumers and Business with consumer rights, in the case of which the jurisdiction of the court is determined on general terms.

9.These terms&conditions are valid from January 18th, 2023.